Connect With The Island Tour
Our Colombo travel designers are ready to help you plan an unforgettable Sri Lankan journey.
24-Hour Proposals
Fast, bespoke itinerary design
Instant WhatsApp
Quickest response for travelers
24/7 On-Trip Support
Dedicated island concierge
Private Chauffeurs
Licensed, English-speaking guides
How Can We Help You?
Fill in your details below and our Colombo team will get back to you promptly with tailored assistance.
Direct Channels
WhatsApp Live Chat
Fastest response for active travelers, quotes, and real-time questions.
Chat on WhatsAppColombo Office
The Island Tour (Pvt) LtdGalle Road, Colombo 03
Western Province, Sri Lanka
Office Operating Hours
- Monday – Friday:8:30 AM – 6:30 PM
- Saturday:9:00 AM – 2:00 PM
- Sunday:On-Trip Emergencies 24/7
📍 Timezone: Sri Lanka Standard Time (UTC+5:30)
Active guests have direct 24-hour access to their assigned trip coordinator.
Want a Fully Tailored Trip?
Have specific travel dates and desires? Use our dedicated custom itinerary planner for a detailed proposal.
Plan a Custom Itinerary →How We Plan Your Sri Lankan Journey
From your first contact to your flight home, our team ensures every detail is smooth and personal.
Tell Us Your Dream
Share your travel dates, preferred pace, interests, and group size through our form or WhatsApp chat.
Bespoke Proposal
Receive a transparent day-by-day proposal complete with handpicked boutique hotels, activities, and transport.
Fine-Tune & Perfect
Collaborate directly with your specialist with unlimited revisions until every single detail feels right.
Travel With Peace of Mind
Arrive in Sri Lanka and enjoy a private chauffeur-guided experience with 24/7 concierge assistance.
Frequently Asked Questions
Everything you need to know about contacting us, bookings, and traveler support.
How fast will I receive an itinerary proposal?
Our local travel designers craft and send comprehensive, personalized day-by-day itineraries within 24 hours of receiving your inquiry.
Can I customize any tour package or start completely from scratch?
Yes, 100%! Every tour package on our website is fully customizable. We can adjust durations, swap accommodations, add off-the-beaten-path experiences, or create an itinerary from scratch.
How do airport transfers and private transportation work?
From the moment you exit baggage claim at Colombo Bandaranaike International Airport (CMB), your dedicated, vetted English-speaking chauffeur-guide will greet you with a nameboard in an air-conditioned, insured private vehicle.
What support is provided while I am traveling in Sri Lanka?
You have 24/7 direct access to our Colombo operations concierge via WhatsApp and phone throughout your entire trip for real-time adjustments, dining recommendations, and emergency help.
What payment methods and deposit structures do you accept?
We accept secure international credit/debit cards (Visa, MasterCard, Amex) and bank wire transfers. Standard bookings require a 30% deposit to lock in reservations, with the balance due 30 days prior to arrival.
Do you cater to dietary requirements and family traveling needs?
Absolutely. We routinely accommodate vegetarian, vegan, gluten-free, halal, and child-friendly requirements. We also supply certified baby car seats upon advance request.
Have a question that isn't answered here?
Ask our team on WhatsApp →Already Traveling in Sri Lanka?
Our 24/7 operations desk is always available for guests currently exploring the island. If you require urgent schedule changes, flight assistance, or medical coordination, our local response team is reachable around the clock via WhatsApp.